January 10, 2026
Customer Feedback for SaaS Founders: A Simple Weekly Routine
Founders are busy. If you do not schedule feedback time, it will slip. This weekly routine keeps customer feedback tight and actionable.
Monday: review the inbox
Read every new message. Reply to anything that needs clarification. Tag the top three themes.
Tuesday: pick one theme to act on
Choose the single theme that will improve the product most this week. Write a quick plan and share it with your team.
Wednesday: follow up with users
Ask one or two users for extra context. These short follow-ups often uncover the real problem.
Thursday: ship or prototype
Deliver a small improvement or a prototype. Keep it narrow so you can measure impact.
Friday: close the loop
Send a short note to users who helped. This builds trust and encourages better feedback next time.
Keep it simple
If your routine is too complex, it will fall apart. The goal is to build a habit, not a process.
For more on continuous customer discovery: https://www.producttalk.org/talk-trigger/