Privacy Policy

Last updated: January 30, 2026

Feedbug ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our website and services.

Information We Collect

Account Information

When you create an account, we collect your email address for authentication and communication purposes.

Payment Information

We use Stripe to process payments. We do not store your credit card details on our servers. Stripe's privacy policy governs the collection and use of your payment information.

Feedback Data

When visitors submit feedback through our widget on your website, we collect:

  • The feedback message content
  • The page URL where feedback was submitted
  • Any metadata you choose to include (such as user identifiers)

Usage Data

We use Google Analytics to collect anonymous usage data to help us understand how our service is used. This includes information like pages visited, time spent on site, and general location data.

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices and support messages
  • Respond to your comments and questions
  • Deliver feedback from your users to your email

Information Sharing

We do not sell your personal information. We share information only in the following circumstances:

  • Service Providers: We share data with third-party services that help us operate our business:
    • Supabase (database and authentication)
    • Stripe (payment processing)
    • Resend (email delivery)
    • Cloudflare (hosting and CDN)
    • Google Analytics (usage analytics)
  • Legal Requirements: We may disclose information if required by law or to protect our rights.

Data Retention

We retain your account information for as long as your account is active. Feedback data is retained until you delete your project or account. You can request deletion of your data at any time by contacting us.

Data Security

We implement appropriate security measures to protect your information. All data is transmitted over HTTPS, and we use industry-standard encryption for data at rest.

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Export your data in a portable format
  • Withdraw consent for optional data processing

Cookies

We use essential cookies to maintain your session and preferences. We also use Google Analytics cookies to understand usage patterns. You can control cookie preferences through your browser settings.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or through our service.

Contact Us

If you have questions about this Privacy Policy, please contact us at privacy@feedbug.dev.